Return & Refund Policy
Our aim at Kuddlekids.in is to ensure that our customer is completely satisfied. If you are not 100% satisfied with your purchase we will gladly accept the return of packages within maximum 7 days of the customer received date and will issue a full refund minus the shipping charges. All we ask that the product be returned unused and in the same condition as you received it, in its original box and packaging. kuddlekids.in reserves the right to reject any return request if the product package is opened or the product looks used.
In case the product received is the incorrect product
In this case we would refund 100% of the product cost if intimated immediately or within 24 hours on receipt of the product. We urge you not to accept a product in this case. We will also bear the return shipping for any incorrect product delivered.
We love you for keeping the following in mind to make use of our return policy:
- Item(s) must be in their original, unused condition, and returned within 7 days of receipt in the original box.
- In case you receive a damage or defective product contact us within 24 hours from the time of delivery.
- Original barcodes, tags, labels, serial/ UPC numbers, product, and brand packaging should not be tampered with.
- Sachets/ packets accompanying the box should not be tampered with.
- The feature of order replacement will allow you to make size exchanges only and will not allow exchange if you are looking for a different colour in the same article.
- For goods bought on discount, the refund will be through Coupon worth the amount paid for the product.
- For goods bought on MRP, we will refund the money the way the payment was made. The refund process will be initiated once we have received the product(s) in our ware house (and they are not in damaged condition).
- Bank Transfer/NEFT 7 business days
- Credit Card Refund in next billing cycle / weekly
- For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks
- For Cheque, DD or COD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.
Some exclusion applies.
- Products with expiry date
- Used products
- Some product can not be returned for hygiene reasons even if just tried. Example- Inner wear, Diapers, Wipes, Toiletries (Soaps, Shampoo, Toothpaste, Skincare, Cosmetic etc.), Creams, Breast pumps, Food products etc.
- If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund ( minor transaction charges will be deducted ). In case the product is shipped then the policy as mentioned above will be applicable.